Last Updated: September 2026
These Terms of Use (“Terms”) apply to your access to and use of NZLA, including the NZLA iOS app, web app, website-based services, accounts, lawn journal, My Journey, reminders, application guides, calculators, weather and soil-temperature information, plant and weed identification, AI-assisted features, forum, posts, comments, stories, profiles, notifications, subscriptions, shop and related services (together, the “Service”).
NZLA is operated by New Zealand Lawn Addicts Limited, trading as NZLA and New Zealand Lawn Addicts (“NZLA”, “we”, “us” or “our”).
By creating an account, accessing or using NZLA, you agree to these Terms and our Privacy Policy. If you do not agree, you must not create an account or use the Service.
Our Privacy Policy forms part of these Terms and explains how personal information is collected, used, stored and disclosed.
NZLA provides lawn-care information, planning tools, community features, subscription features, digital services and access to physical lawn-care products.
The Service is intended for users in New Zealand and is operated subject to New Zealand law.
These Terms apply to the relationship between you and New Zealand Lawn Addicts Limited in connection with your NZLA account and use of the Service.
If you access NZLA through Apple’s App Store, additional Apple terms apply to the licence for the iOS application as explained below.
You must be at least 16 years old to create or use an NZLA account.
When creating and using an account, you agree to:
You must not sell, transfer, share or commercially provide access to your account without our permission.
We may request reasonable identity, account or ownership verification where necessary to protect an account, investigate suspicious activity, process an account request, prevent fraud or comply with law.
NZLA and its software are licensed to you, not sold.
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use NZLA for lawful personal use.
If you use the NZLA iOS app, your licence to the iOS application is also governed by Apple’s Standard Licensed Application End User License Agreement:
https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Apple’s Standard EULA governs the licence to the iOS application where applicable. These NZLA Terms separately govern your NZLA account, services, content, community participation, subscriptions, shop and your relationship with New Zealand Lawn Addicts Limited.
Except where applicable law expressly permits otherwise, you must not:
NZLA may offer paid subscriptions or memberships that provide access to additional features.
Depending on the subscription, device, platform and features available at the time, paid features may include:
The exact features included in a subscription may evolve as NZLA is developed.
Some features may depend on your location, device capabilities, operating system, internet connection, permissions, third-party data providers or other technical requirements.
NZLA may offer monthly and annual auto-renewable subscriptions through Apple’s App Store.
The exact current subscription price in New Zealand dollars will be displayed on Apple’s purchase screen before you confirm the purchase.
When you purchase an Apple App Store subscription:
Apple App Store subscriptions must be managed through Apple.
You can view, manage or cancel an Apple subscription at:
https://apps.apple.com/account/subscriptions
Cancellation prevents future renewal but will normally leave your paid subscription access available until the end of the current paid subscription period.
Deleting the NZLA app does not cancel your Apple subscription.
Deleting your NZLA account also does not automatically cancel your Apple subscription.
If you intend to delete your NZLA account and you have an active Apple subscription, you should first cancel the subscription separately through your Apple subscription settings.
Apple processes payments for subscriptions purchased through the App Store. NZLA cannot directly cancel or issue a refund for a transaction billed by Apple.
Apple purchase and refund support is available at:
https://reportaproblem.apple.com/
You may also be able to use a Restore Purchases function within NZLA where available to restore eligible subscription access associated with your account.
Nothing in this section limits any rights you may have under applicable New Zealand consumer law.
NZLA may also offer subscriptions purchased through its website. Website subscriptions may be processed through Stripe or another authorised payment provider.
Website subscription pricing, promotions, billing arrangements and trial eligibility may differ from subscriptions available through Apple’s App Store.
The web service may offer monthly or annual subscription options and may, where expressly offered at checkout, include a one-time seven-day trial.
A free trial is not guaranteed for every user, subscription or platform.
Trial eligibility may depend on:
Where a trial automatically converts to a paid subscription, the applicable price and renewal terms will be displayed before you complete checkout.
Website subscriptions must be managed using the NZLA or Stripe subscription-management method provided for that subscription.
Apple App Store subscriptions must be managed through Apple. Stripe or website subscriptions must be managed through the applicable NZLA or Stripe subscription portal.
Some existing customers may continue to be billed through the billing provider originally associated with their subscription.
NZLA may operate a shop through which users can purchase physical lawn-care products and other goods.
Physical-product purchases are separate from NZLA’s digital app subscriptions.
Payments for physical goods may be processed by Stripe or another authorised payment provider.
Product availability, delivery, returns, refunds and other matters relating to physical goods are governed by the shop policies applying to the relevant purchase and by applicable New Zealand consumer law.
Apple does not process or fulfil NZLA physical-product orders and is not involved in those transactions.
When using a lawn, garden, chemical, fertiliser, pesticide or other physical product, you are responsible for reading and following:
NZLA may offer trials, discounts, introductory offers, rewards, promotions or other benefits from time to time.
These offers may:
The specific terms displayed at checkout or alongside an offer take priority over more general promotional wording where there is an inconsistency.
Where permitted by law, NZLA may correct an obvious pricing, technical or eligibility error.
Promotional or earned benefits must not be sold, transferred or exchanged for cash unless the applicable offer expressly allows this.
NZLA allows users to create, upload or submit content. This may include:
You retain ownership of original content that you create and submit to NZLA.
By submitting content, you grant NZLA a non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce and display that content only to the extent reasonably necessary to operate, secure, moderate and provide the Service in accordance with your selected visibility settings and these Terms.
This licence does not transfer ownership of your content to NZLA.
Content that you choose to publish in public areas may be visible to:
You should not publish personal or confidential information that you do not want to become publicly available.
You must have all rights, permissions and consents reasonably necessary to upload or publish content through NZLA.
You remain responsible for content you submit.
You must not upload content that unlawfully infringes another person’s intellectual property, privacy or other rights.
Content designated as private will not intentionally be published publicly by NZLA.
However, authorised NZLA personnel and service providers may access private content where reasonably necessary to operate, maintain, secure, moderate, troubleshoot or support the Service.
Deletion of content and personal information is handled in accordance with our Privacy Policy, legal retention requirements, system backups and the practical limitations of third-party search, caching and archive systems.
NZLA is intended to provide a useful and constructive community for lawn-care enthusiasts.
You must not use NZLA to create, upload, publish, send or promote:
Users may be able to report content and block other users using tools available within NZLA.
NZLA may investigate reports and, where reasonably necessary, remove content, reduce its visibility, restrict account features, suspend accounts or terminate accounts.
We do not promise to review or pre-screen every submission before it appears on the Service.
NZLA may use a combination of human moderation and automated systems to help identify spam, abuse, unsafe content, fraud or possible breaches of these Terms.
Automated systems are not perfect and may occasionally make incorrect assessments.
Where reasonably practicable, NZLA may consider factors such as context, seriousness, frequency, previous behaviour and potential risk when making moderation decisions.
We may preserve relevant content, account information or activity records where reasonably necessary to investigate reports, protect users, prevent fraud, maintain security or comply with legal obligations.
If you wish to raise a concern about a moderation decision, contact:
office@newzealandlawnaddicts.com
Reports must be made honestly. Reporting systems must not be deliberately misused to harass, intimidate or repeatedly target another user.
NZLA provides lawn-care tools, information and recommendations for general educational and planning purposes.
NZLA does not provide professional agronomic, chemical, medical, veterinary, environmental, engineering or legal advice.
Information generated or displayed by NZLA may include:
These outputs may be based on user-entered information, third-party information, formulas, forecasts, location information or automated systems. They should therefore be treated as estimates and general guidance rather than guaranteed results.
Weather, location, soil-temperature and other third-party information may sometimes be delayed, incomplete or inaccurate.
You are responsible for checking relevant calculations, product information and local conditions before acting.
A product’s official label, legal directions and safety instructions always take priority over information displayed in NZLA.
You are responsible for:
To the maximum extent permitted by law, NZLA is not responsible for lawn, plant, property, environmental, animal or personal harm resulting from disregarding product labels, using a product contrary to its instructions, or relying solely on an estimate or recommendation provided through the Service.
Nothing in this section excludes liability or consumer rights that cannot lawfully be excluded.
NZLA may provide plant identification, weed identification, image recognition, artificial intelligence or other automated features.
Automated and AI-generated results can be incomplete, uncertain or incorrect.
Plant or weed identifications and AI-generated responses are suggestions and should be independently verified where accuracy is important.
You must not rely on NZLA to determine whether a plant, fungus, substance or other item is safe to eat, touch, apply, feed to an animal or otherwise use in a way that may affect health or safety.
You should obtain appropriate professional advice where an identification or recommendation may affect:
Text, photographs or other information you submit to an AI-assisted feature may be processed by relevant service providers in order to provide the requested result, as further explained in our Privacy Policy.
You may be able to opt into push notifications and other communications from NZLA.
Notifications may include:
Notification delivery depends on factors outside NZLA’s complete control, including device settings, internet access, operating systems and third-party notification services.
Delivery is therefore not guaranteed.
You should not rely on an NZLA notification for safety-critical or time-critical activity.
Push notifications can generally be disabled through your device settings.
Marketing communications will include opt-out or unsubscribe controls where required by law.
Essential account, transaction, security or service communications may still be sent where reasonably necessary to provide services you have requested or operate your account.
NZLA depends on a range of third-party services and infrastructure to operate its features.
These may include services provided by:
Some NZLA features may therefore depend on those services remaining available and functioning correctly.
Third-party providers may also have their own terms and privacy policies that apply to their services.
While NZLA takes reasonable steps in selecting and operating third-party services, we cannot guarantee that external services will always be available, uninterrupted or error-free.
Our responsibilities in relation to third-party services remain subject to applicable law and any rights that cannot lawfully be excluded.
NZLA owns or licenses intellectual property associated with the Service, including, where applicable:
Using NZLA does not give you ownership of NZLA intellectual property.
NZLA names, logos, software and original content must not be copied, reproduced, commercially reused or distributed without permission except where permitted by law.
User-generated content remains owned by its creator, subject to the limited operational licence described in these Terms.
If you believe content on NZLA infringes your intellectual-property rights, contact:
office@newzealandlawnaddicts.com
NZLA may update, improve, modify, replace, add, suspend or discontinue parts of the Service as the platform develops.
Access may occasionally be interrupted because of:
Where reasonably practicable, we will seek to provide reasonable notice of material changes that significantly and adversely affect users.
Changes to features do not remove subscription obligations or statutory consumer rights where those obligations or rights continue to apply.
You may need to install app or operating-system updates to continue using some features or to maintain security and compatibility.
You may stop using NZLA at any time and may request account deletion through the account or privacy settings made available in the app.
NZLA may restrict, suspend or terminate access where reasonably necessary because of:
Where appropriate in the circumstances, NZLA may warn you or provide an opportunity to respond before taking action.
Serious fraud, safety, security or legal issues may require immediate action without advance notice.
Suspending, terminating or deleting an NZLA account does not automatically cancel a subscription billed by Apple or another external billing provider.
You remain responsible for separately managing or cancelling an active subscription through the relevant billing provider.
Any payment obligations already incurred, along with sections of these Terms which by their nature are intended to continue after account closure, remain effective after termination.
Users may request deletion of their NZLA account through the in-app account or privacy settings made available for that purpose.
If you have an active subscription, you should cancel that subscription separately through the relevant billing provider before deleting your account.
In particular, deleting an NZLA account does not automatically cancel an Apple App Store subscription.
When an account is deleted, NZLA may delete, anonymise or de-identify associated personal information, subject to information that may reasonably need to be retained for purposes such as:
Public content may also remain temporarily or permanently within third-party search engine caches, internet archives, quoted replies or other systems outside NZLA’s reasonable control.
Further information about account deletion and data retention is available in our Privacy Policy.
NZLA aims to provide the Service with reasonable care and skill. However, internet-connected services, automated tools, third-party data and user-generated content may occasionally be unavailable, delayed, incomplete or inaccurate.
To the maximum extent permitted by law:
You are responsible for keeping copies or backups of information that is particularly important to you where it would be reasonable to do so.
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy that cannot lawfully be excluded or limited.
Where NZLA is liable to you under applicable law, any limitation of that liability contained in these Terms applies only to the maximum extent permitted by law.
To the extent permitted by law, you are responsible for losses, costs or claims reasonably incurred by NZLA as a direct result of your:
This section does not require you to indemnify NZLA for losses caused by NZLA’s own unlawful conduct, breach, negligence or matters for which liability cannot lawfully be shifted to you.
Nothing in these Terms is intended to exclude, restrict or modify any rights you have that cannot legally be excluded.
Depending on the circumstances, you may have rights under New Zealand legislation including:
If any provision of these Terms conflicts with a right or obligation that cannot legally be excluded, the applicable law prevails to the extent of that conflict.
These Terms and the relationship between you and NZLA are governed by New Zealand law.
If you have a concern or dispute, we encourage you to contact us first so that we have an opportunity to investigate and attempt to resolve it.
Email:
office@newzealandlawnaddicts.com
Nothing in these Terms prevents you from accessing any consumer dispute-resolution process, regulator, tribunal or New Zealand court that you are entitled to use.
If you access NZLA through an iOS application downloaded from Apple’s App Store, you acknowledge that:
Apple’s Standard Licensed Application End User License Agreement is available at:
https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
NZLA may update these Terms from time to time to reflect changes to the Service, technology, subscriptions, legal requirements, security practices or operational requirements.
The most recent version will display its “Last Updated” date at the top of this page.
Where reasonably appropriate, we will communicate material changes to users through the Service, website, email or another suitable method.
Changes to these Terms will not retrospectively remove statutory rights that have already accrued to you.
Your continued use of the Service after updated Terms take effect will constitute acceptance of the updated Terms where permitted by law. If you do not agree to updated Terms, you may stop using the Service and, where applicable, cancel your subscription.
If you have questions about these Terms, your account, subscriptions, moderation or the NZLA Service, contact:
New Zealand Lawn Addicts Limited
Email: office@newzealandlawnaddicts.com
New Zealand
Privacy Policy
https://www.newzealandlawnaddicts.com/app-privacy-policy/
Apple Subscription Management
https://apps.apple.com/account/subscriptions
Apple Purchase and Refund Support
https://reportaproblem.apple.com/
Apple Standard Licensed Application End User License Agreement
https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
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