Last Updated: September 2026
New Zealand Lawn Addicts Limited (“NZLA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information collected through the NZLA app, website, forum, Journal, Shop, subscription services, tools, and related services.
This Privacy Policy explains what information we collect, why we collect it, how it may be used and disclosed, and the choices available to you.
We handle personal information in accordance with the New Zealand Privacy Act 2020 and applicable New Zealand privacy law.
Depending on how you use NZLA, we may collect information including:
When you create or use an NZLA account, we may collect:
You may choose not to provide certain information, but this may prevent you from creating an account or using some platform features.
When you participate in NZLA, we may collect and store content you provide, including:
The NZLA forum and certain community areas are publicly accessible.
Content you publish in publicly accessible areas may be visible to:
This may include your username or display name, profile information, posts, comments, photographs, Journal content where publicly shared, and other information you choose to publish.
Search engines and third-party services may retain cached or archived copies of publicly available content even after content has been changed or removed from NZLA.
You should not publish personal information that you do not want to become publicly available.
NZLA may provide Journal, My Journey, lawn tracking, notes, calendar, planning, or similar features.
Information entered into these features may be stored against your account so that we can provide these services.
Where a feature allows information to be publicly shared, content you choose to make public may be visible to other users or the general public.
Where information is designated as private, NZLA will not intentionally publish that information publicly, although authorised NZLA personnel and service providers may access it where reasonably necessary to operate, maintain, secure, moderate, troubleshoot, or support the platform.
When you use the NZLA Shop or purchase products or subscriptions, we may collect information including:
Payments may be processed by third-party payment providers. NZLA does not necessarily receive or store your complete payment card details.
Payment providers may collect and process payment information directly in accordance with their own privacy and security practices.
When you access NZLA, certain technical information may be collected automatically, including:
We may use this information to operate, secure, maintain, troubleshoot, analyse, and improve NZLA.
We may collect information about how users interact with NZLA, including:
This information may be used for analytics, platform development, security, moderation, recommendations, and improving the user experience.
Where practical, analytics information may be aggregated or de-identified.
If you enable notifications, NZLA may send:
You may be able to control push notifications through your device settings and other communications through settings or unsubscribe mechanisms where available.
Some essential service or account communications may still be sent where necessary to operate your account or provide services you have requested.
We may use personal information to:
We will not use personal information for purposes that are unrelated to the purposes for which it was collected unless permitted or required by law.
NZLA may collect and use account activity, content, reports, moderation history, and related information to maintain community standards and enforce our Terms and Conditions.
This may include information used to identify:
NZLA may use this information when making moderation decisions, including removing content, restricting content visibility, restricting account functionality, suspending accounts, or terminating access in accordance with our Terms and Conditions.
NZLA may use automated systems, artificial intelligence, machine learning, spam detection, content filtering, recommendation systems, or similar technologies to assist with:
These systems may process user content, account activity, or technical information where reasonably necessary for these purposes.
In some circumstances, NZLA may receive personal information from sources other than directly from you.
This may include information from:
Where required by the Privacy Act 2020, NZLA will take reasonable steps to notify you about the collection of personal information obtained from another source, including the purpose for which it was collected and your rights in relation to that information.
NZLA may disclose personal information where reasonably necessary to organisations that help us operate our services, including:
We may also disclose information where necessary to:
We do not sell users’ personal information.
NZLA relies on third-party platforms and service providers to operate parts of the service.
These providers may process information on our behalf or, in some circumstances, under their own privacy policies.
Where third parties process personal information on our behalf, we take reasonable steps to use providers that maintain appropriate privacy and security protections.
Some third-party services may operate or store information outside New Zealand.
Personal information may be processed or stored using service providers located outside New Zealand.
Where personal information is disclosed overseas, NZLA will take reasonable steps to ensure that disclosures comply with the requirements of the Privacy Act 2020.
The privacy and data protection laws of another country may differ from those of New Zealand.
The NZLA website, Shop, and app may use cookies, local storage, device identifiers, or similar technologies.
These may be used to:
You may be able to control some cookies through your browser or device settings.
Disabling certain technologies may affect platform functionality.
NZLA takes reasonable safeguards to protect personal information against:
These safeguards may include technical, administrative, and organisational security measures.
However, no internet-connected system can be guaranteed to be completely secure.
Users are responsible for protecting their account passwords and login credentials.
NZLA retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to operate the platform, maintain appropriate business records, resolve disputes, enforce agreements, or comply with legal obligations.
Different types of information may be retained for different periods.
Certain records may need to be retained after an account has been closed, including:
Public content may also remain in search engine caches, internet archives, backups, or third-party systems outside NZLA’s control.
Users may request deletion of their NZLA account and associated personal information by contacting NZLA or using an account deletion function where available.
When an account deletion request is received, NZLA may remove, delete, anonymise, or de-identify personal information associated with the account, subject to information we are permitted or required to retain.
Deleting an account does not necessarily require NZLA to delete information that must be retained for legal, financial, fraud prevention, security, dispute resolution, or legitimate record-keeping purposes.
Where appropriate, historical community content may be anonymised rather than deleted so that forum discussions and community resources remain understandable.
Information retained in system backups may remain until those backups are overwritten or deleted through normal retention processes.
Under the Privacy Act 2020, you may have the right to request access to personal information NZLA holds about you and request correction of information you believe is inaccurate.
You may be able to update some information directly through your account.
For other access or correction requests, contact NZLA using the details below.
We may need to verify your identity before providing access to personal information.
NZLA may use contact information to communicate with users about NZLA products, services, promotions, platform updates, or other relevant information where permitted by law.
Where applicable, marketing emails will provide an unsubscribe mechanism.
Unsubscribing from marketing communications does not necessarily prevent NZLA from sending essential transactional, account, security, subscription, or service communications.
NZLA accounts and subscriber features are intended for users aged 16 years or older.
NZLA does not knowingly seek to collect personal information from children under the minimum account age.
If we become aware that an account has been created contrary to our age requirements, we may take steps to restrict or remove the account and associated information.
If a privacy breach occurs, NZLA will assess the breach and take appropriate action.
Where a breach is notifiable under the Privacy Act 2020, NZLA will notify the Office of the Privacy Commissioner and affected individuals as required by law.
NZLA may update this Privacy Policy from time to time to reflect changes to:
The latest version will be made available through the NZLA website or app.
The “Last Updated” date at the top of this policy indicates when it was most recently revised.
Where appropriate, significant changes may also be communicated through the platform.
For privacy questions, access or correction requests, account deletion requests, or concerns about how NZLA handles personal information, contact:
New Zealand Lawn Addicts Limited
Email: office@newzealandlawnaddicts.com
You may also contact the New Zealand Office of the Privacy Commissioner if you have concerns about how your personal information has been handled.
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